If you need to return your Brooks shoes, you can do so within 30 days of receipt as long as they are in their original condition with all tags still attached and all that for no fees. All returns must be sent back to the retailer from which they were purchased. Once received, a full refund will be issued for the purchase price of the product and any applicable taxes.
Read About The Brooks Return Policy
If you’ve recently ordered some new kicks from Brooks online but they don’t quite fit as expected, then fret not – returning them is simple and straightforward.
We understand that no one wants to go through hoops in order to get their money back for something they’re unhappy with; so that’s why we’ll explain everything you need to do in just three paragraphs.
Follow along with this article and before long, you’ll be well on your way toward getting your refund.
Contact Customer Service
First, contact customer service to get a return authorization number and find out the address you should ship your shoes back. They’ll also let you know how long it will take for your refund or exchange to be processed.
Package The Shoes
Let me break it down for you: all you need to do is grab some bubble wrap or newspaper and start wrapping your shoes up tight. Make sure that each shoe gets its own individual wrap so they don’t move around during transit.
Once both of the shoes are securely wrapped up, place them into a box – either one of their original boxes or any other cardboard shipping box will do just fine. Seal up the package with tape and add an address label; and voila! You’ve packaged your Brooks shoes like a pro.
Now that you know how easy it can be to package up these trusty kicks, why not take the next step and initiate the return?
Initiate Return
So you’ve packaged the shoes and now it’s time to initiate the return. Returning something that doesn’t fit right or just isn’t “you” can be a drag—but returning Brooks shoes is super simple.
All you have to do is log into your account on their website, select which item(s) you want to return, and then follow the instructions from there. You’ll get an email confirming when they’ve received your return request, plus another one once it’s been processed.
The whole process takes only a few clicks of the mouse and before you know it, your returns will be on their way back to Brooks. And don’t worry about anything getting lost in transit; with their tracking service, you’ll always know where your items are along every step of the journey.
What if I Don’t have the Original Package?
If your original packaging is lost, don’t fret. You can still send back your gear with your prepaid label. Here are a few tips to keep in mind:
- When re-using other boxes, make sure there are no holes and all labels are removed.
- When generating your Prepaid Return Label, please be sure to include the Order Number associated with the Gear you’re returning. Otherwise, it could delay the processing time.
- For the fastest service, take your package with the prepaid label to either a FedEx.
Track Your Return
Tracking your return is like being on a journey; you want to know where you are and when you will arrive. Once your shoes have been sent back, the only thing left to do is check up on their progress.
All you have to do is visit their website or contact customer service for updates.
If you’re using an online tracking system, simply enter in the tracking number associated with your return shipment and follow its progress until it reaches the right destination.
You can then rest assured that your package has been received and processed correctly by the company.
Receive a Refund Or Exchange
After submitting the return form online, I received an e-mail confirmation that my refund or exchange was on its way.
The process was simple and fast–all I had to do was select between a refund or product exchange during the checkout process after initiating the return request.
From there, it only took a few days before I got an email notification that my item had been shipped back and my money would be credited soon. With Brooks’ hassle-free returns policy, you can rest assured knowing your purchase will be taken care of quickly so you can continue enjoying your new gear without any worries.
Now that we’ve gone through how to receive refunds or exchanges for returned items, let’s take a look at troubleshooting returns in case something goes wrong along the way.
Troubleshooting Returns
Troubleshooting returns can help ensure that the process goes smoothly and quickly so you get your refund or exchange as soon as possible.
First, make sure that the item is still in its original condition – check for signs of wear or damage beyond normal use. If you’re returning the shoes due to a defect or quality issue, contact the manufacturer directly and they’ll work with you to resolve the problem.
If everything checks out okay, then find an authorized retailer in your area who carries Brooks shoes and follow their return policy guidelines. Be sure to include all original packaging materials, accessories, warranties, etc., along with your proof of purchase if required by the retailer’s policy.